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MoonFire Corporation awarded "1999 Product of
the Year"
December 21, 1999, Mead, Colorado - - On December 17, 1999, Call
Center Solutions Magazine announced its "Product of the Year" awards. MoonFire
was recognized for its 100% Web-based DialVision
CIM (Customer Interaction Management)
software.
MoonFire has traditionally provided telemarketing software
primarily to the university market where it is considered to be the technological leader.
With today’s announcement, MoonFire will begin marketing its software horizontally to
all markets. Tracy Jones, President and CEO of MoonFire, said, "We are delighted to
receive this award and to have the uniqueness and potential of DialVision
recognized by our industry".
DialVision
is a 100% Web-based inbound/outbound telemarketing software
application. Running on a centralized Web-Server, DialVision
allows centralized agents, remote agents, or decentralized
call centers to access the Web-server’s centralized database through a Web browser
without third-party product such as Citrix.
DialVision
incorporates
logical branched scripting for quality inbound or outbound calls. The Caller sees only the
immediate question with all the possible answers. Clicking on the answer given by the
prospect steps the Caller through the script. The Caller is never more than one click away
from accessing further information or recording the call result.
DialVision
uses Microsoft’s SQL Server for a centralized
client/server database; the Web Server utilizes Microsoft’s Internet Information
Server (IIS). Because DialVision
uses an
ODBC-compliant database, it can access data from other ODBC databases such as Oracle,
Sybase, Informix, etc.
The Agents use PCs to access DialVision
through Microsoft’s Internet Explorer Web browser.
DialVision utilizes Progressive Dialing to recognize and act upon call states such as busy
signals and no answers without Caller intervention. Dialing is achieved through interfaces
to popular PBXs.
MoonFire Corporation is a closely held company. MoonFire designs,
develops, markets, and supports its DialVision
telemarketing software. Information about
MoonFire Corporation or DialVision
can be obtained by contacting:
Tracy Jones tracyj@dialvision.com
970-535-9500 |
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