January 3, 2001, Mead, Colorado - - Today Customer Interaction Solutions magazine, formerly Call Center Solutions magazine, announced the awarding of Product of the Year to MoonFire Corporation's DialVision CIM (Customer Interaction Management) software. This is the second year straight that DialVision has won this award. MoonFire has traditionally provided telemarketing software primarily to the university market where it is considered to be the technological leader. MoonFire has recently begun marketing its software horizontally to all markets. Tracy Jones, President and CEO of MoonFire, said, "We are delighted to receive this award and to have the uniqueness and potential of DialVision recognized by our industry".

DialVision is a Web-based Inbound/Outbound telemarketing software application. Running on a centralized Web Server, DialVision allows centralized agents, remote agents, or decentralized call centers to access the Web-server’s centralized database through a Web browser.

DialVision incorporates logical branched scripting for quality inbound or outbound calls. The Caller sees only the immediate question with all the possible answers. Clicking on the answer given by the prospect steps the Caller through the script. The Caller is never more than one click away from accessing further information or recording the call result.

DialVision uses Microsoft’s SQL Server for a centralized client/server database; the Web Server utilizes Microsoft’s Internet Information Server (IIS). Because DialVision uses an ODBC-compliant database, it can access data from other ODBC databases such as Oracle, Sybase, Informix, etc.

The Callers use PCs to access DialVision through Microsoft’s Internet Explorer Web browser. DialVision utilizes Progressive Dialing to recognize and act upon call states such as busy signals and no answers without Caller intervention. Dialing is achieved through interfaces to popular PBXs.