Testimonials from the 2002 Conference

Who Should Attend:

	Telemarketing Directors
	Telemarketing Managers
	Telemarketing Supervisors
	Annual Giving Directors
	Information Services Personnel Who Support The Telemarketing Staff

Topics to be covered

	How to use DialVision
	Enhancements made to DialVision in the last year
	Technical specs for technical people
	New dialing options such as PBX and VoIP (Voice over IP)
	How to design your own custom reports
	How to raise more money by effectively using Matching Gift information
	How to utilize DialVision's scripting to customize ask amounts
	How to import data from multiple data sources
	How to use Microsoft's DTS (Data Transformation Services) to import and export records
	How to use ActiveX scripting within DTS to customize your imports and exports

Reasons people should attend the Training Conference

1.  Learn from other people’s mistakes—find out the what to watch out for when importing, making selections, etc. so you won't make common mistakes.

2.  Brainstorm with others about how to run phonathons and use DialVision. You’ll be inspired to try new things.

3.  Learn about ASP Portals and what they do (whether on your server or MoonFire’s).

4.  Submit requests for new features you’d like added to DialVision.

5.  Learn the distinctions between Call Center, Datasets, Campaigns, Lists, Scripts and Conversations.

6.  Discover the ins-and-outs of writing really cool scripts.

7.  Learn how to design ad hoc (custom) Crystal Reports (stop calculating things by hand—you’re computerized already!) and put them into DialVision.

8.  Find out how to create DTS Packages—including using Active X. (You’ll be ready when any of those strange things, like student organizations wanting to use your phone center, come up.)

9.  Learn about all the new features that have been added to DialVision.

10.  Save your school time and money in the future, because you learned all these things!

11.  Put faces with names—meet the people from the MoonFire support team.

12.  Try to stump the instructors with your questions.

13.  Find out what other schools are paying their callers, so you can justify a raise for your callers.

14.  Discover what features have been added to DialVision (and meet the users who suggested some of them).

15.  See how many other users want something on your wish list.

16.  See how many things on other people’s wish lists you want to add to your list.

17.  Submit your wish list.

18.  Talk with other people about how they run their programs—and steal their ideas.

19.  It’s in Hawaii!!! - Does one need to say more?

LODGING

Pacific Beach Hotel (across the street from Waikiki Beach)
2490 Kalakaua Avenue
Honolulu, Hawaii 96815

Phone & Fax: (808) 923-4511

Toll Free: (800) 367-6060

Web Site: http://www.pacificbeachhotel.com

Room Rate: $125 per night

You must reserve your room directly with the the hotel by calling 800-367-6060 or e-mailing to reservation@hthcorp.com. You must mention the group code C228101 to receive the discounted room rate. There is no penalty for cancellations made at least 72 hours prior to arrival. The group rate can be used for three days before and after the event, if rooms are available.

Getting to the Hotel:

MoonFire will be providing all necessary transportation for MoonFire's events, so we recommend that you not rent a car unless you will be site-seeing in the days before or after the conference. If you do rent a car, see http://www.pacificbeachhotel.com/info.cfm for directions to the hotel from the airport.

We recommend that you take a shuttle from the airport to the hotel. When leaving the hotel for the airport, you can either take the shuttle, or double-up with someone for a taxi. There are plenty of web sites for shuttle services between the airport and the Waikiki hotel area. Here are a two we found:

http://hawaiivacationsite.com/honolulu-airport-shuttle.html

http://www.islandexpresstransport.com/newprices.htm

You might also check out the Frommer's site at: http://www.frommers.com/destinations/oahu/

What to expect

Oahu offers the best of both the big city and island experience within a few blocks of the hotel. With nightlife, five-star restaurants, bright city lights and world-class shopping, it affords visitors the amenities of a big city, yet also provides sun-kissed beaches. Everything you will want to do is either within walking distance, or is available via a shuttle service.

More Info on Hawaii

The Internet is heavily populated with sites about Hawaii, Oahu, and Waikiki Beach. A good site to start with is http://www.thisweek.com/oahu/tour/

Special Events (included with Conference Registration)

Monday Evening – Luau at the Royal Hawaiian Hotel. This is considered to be one of the best Luaus in Hawaii. For details go to http://www.royal-hawaiian.com/de_luau.htm. ($60 for those without a Full Conference registration). For those familiar with Hawaii from past visits or the movies, this is the famous pink hotel with a backdrop of Diamond Head and Waikiki Beach.

Tuesday Evening – Starlet Sunset Grill Cruise. Go to www.paradisecruises.com for details. ($41 for those without a Full Conference registration)

Wednesday Evening – Still in planning stages, and we may leave it open.

Justifying the Cost - and Venue

Although our 8-hour days are full of intense training, and the conference's evening events provide an excellent opportunity to pick the brains of your peers, it is a given that your management will balk at the idea of sending you to Hawaii. This may be a short-sighted decision.

1.  If you knew more about how others are utilizing the power of DialVision, would you be more effective in your Phonathon Campaigns?

2.  If you are more effective in your Phonathon Campaigns, won’t you generate more and larger pledges, and increased fulfillment?

3.  If you can increase your Phonathon revenues by $100,000, $20,000, or even $10,000 would that justify spending less than $2000 to help make that happen?

4.  Phonathon managers and supervisors work long hours. They may have stresses at home because they don't get home until 10:00pm - or later. Not only do they need the benefit of MoonFire's highly-focused training sessions; they deserve a break - and a reward.

5.  If you have MoonFire come to your site for training, the fees are $500 per day, plus travel expenses. With four days of training, your total cost would be between $2,500 and $3,000. Therefore, the $1,845 to receive the training at the Conference is a great deal!

6.  When meeting planners evaluate venues, one component of the decision is to make the venue itself a lure. In the past MoonFire has held its annual conferences in Vail, Boulder, Denver, and Estes Park. Unlike our Colorado venues, Waikiki Beach has dozens of hotels, so MoonFire has been able, through a bid process, to secure lodging at a beach-front hotel at a significant discount. Consequently, it will cost less for you to attend the 2003 Training Conference in Hawaii than it has for any conference we've held in Colorado.

Testimonials from the 2002 Conference

"The relaxing environment and clean mountain air created a learning setting free of distractions. The conference displayed no exception to MoonFire's creed- "Support the Client Always, and do it Cheerfully!"

The conference greatly improved my ability to choose, run and design reports. The MoonFire staff provided in-depth training on new reports and facilitated a discussion on how their reports can help us monitor and train callers, measure productivity, and evaluate our success. The reporting tools I learned at this conference will maximize my ability to address my phonathon's weaknesses and share my successes with the university's administration - at lightening speed!

The conference also provided hands-on training in Crystal Reports, SQL, data management, and Active X Scripting. MoonFire managed to transform a bunch of technologically-illiterate fundraisers into straight-up techies. This training will greatly reduce my dependence upon DialVision support, increase my efficiency in managing our prospect data, and assist me in trouble-shooting, importing, and reporting errors.

To me, the most valuable aspect of the conference was the ability to network with other DialVision clients and discuss how they use the software to raise funds for their university. MoonFire managed this conference in such a way that we were able to share ideas in a small-group, hands-on setting. Everyone had a computer. As we discussed our phonathon programs, each client gained new ideas - and had the opportunity to immediately discuss these ideas with the MoonFire staff in order to implement them using Dialvision.

I have no doubt that having attended the conference will help me and my phonathon program raise more money for my university. I gained valuable skills that will help me reach more prospects, work more efficiently, and report our successes accurately and quickly. Needless to say, I'm anxiously awaiting the 2003 Conference!"

Angela Vandenhaak, Assistant Director Annual Giving, Western Washington University 

"I just attended a four-day training session with other DialVision customers from across the country. It was great to meet the MoonFire staff in person. They have always been there to offer their support and help with any questions or concerns I might have about their software. I had been looking forward to attending this annual seminar to learn more about the upgrades they have made to the DialVision system. The software and support just keeps improving!

The majority of the upgrades they do to their system come from suggestions that DialVision customers have proposed. The training I received gave me a sense that I can take our call center to an even more productive level. I also enjoyed the discussions I had with the other DialVision customers. Getting to know my colleagues at this conference helped me learn ways that I can improve my DialVision skills as well as learning different ways of managing a call center.

If you are looking for the right seminar to attend to help your call center’s productivity and effectiveness when communicating with your alums, then the 2003 MoonFire Training Conference is for you. Learn all that DialVision has to offer to help you with your fund-raising, and have the pleasure of sharing ideas with DialVision customers from across the country."

Maria Garcia, Phonathon Manager, University of Texas, El Paso

 "DialVision users can benefit greatly from attending the annual User's Conference. I attended this year, and as a new user to the system, I found the experience to be extremely valuable. The software is very sophisticated, and having the opportunity to work in a hands-on environment prior to going "live" with the system was very helpful to me. I now feel much more confident in implementing this new system. Even though my university is working with MoonFire as an ASP client (and thus, MoonFire will handle most of the system management), I believe I benefited greatly from being exposed to all aspects of the software -- even those functions which I technically will not need to manage in-house. Knowing more about how the entire program works will, no doubt, save time and frustration down the road, especially during our busy campaign times.

I would encourage any new users, current users who want to expand their knowledge, and advancement executives who want to gain an overview of the potential of the system and learn how it can enhance development performance to attend. If you want to improve your fundraising efforts and want to utilize the software to its maximum potential, the user's conference is the place to be. It's also a great opportunity to network with colleagues from around the nation and gain valuable new ideas for your program."

Peg Zwicker, Director of Annual Giving, University of Wisconsin, Stevens Point

"As DialVision customers, it is critical to keep up-to-date on the changes and advances of your telemarketing system. The users conference enables you to visualize and work hands-on with MoonFire's product and staff to effectively do this. You will also have the opportunity to interact with existing and new customers, and compare how the product has worked for them and what it will permit you to do.

The conference thoroughly covers the ins and outs of DialVision. MoonFire covers many areas that are crucial to understanding and executing your phone program in the most effective and productive way possible.

While maintaining a one-on-one relationship, the conference offers you the opportunity to interact and draw ideas on other customers’ experiences. In the craziness of the fundraising world it is very rare that you have the time to benchmark with other programs. The MoonFire staff allows you the opportunity to work in a team environment and thoroughly evaluate your program in comparison to other fundraising groups.

Practice what you preach! As fundraisers, donor renewal is a well-known term. Your calling system should be thought of within this same terminology. Annual training allows you to stay on top of the latest technology and produce the best results. Many users attended this year's conference can testify to the importance of participating. Involving all levels of leadership amongst your development programs is key to having a successful philanthropic calling program. It is vital to maintain the overall picture of how the calling program contributes to the rest of your organization, and representing all areas of the spectrum insures success!

Kate Rhonstrom, Project Manager, Brown University

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