TeleVantage To Integrate With DialVision for Contact Center Telemarketing

The cooperation between DialVision and TeleVantage will offer a rich solution designed to assist with inbound and outbound telephone campaigns, including full outbound call progress analysis and inbound call capturing with automatic number identification (ANI) or dialed number identification service (DNIS) for immediate script pops. This initiative will provide companies with an additional revenue-driving vehicle in addition to handling their telephony needs.

Unlike proprietary phone systems, TeleVantage operates on Windows NT® and Windows 2000 systems and uses off-the-shelf computer and telephony hardware, lowering the total cost of ownership for businesses. It provides small- to medium-sized businesses and corporate branch offices with a complete, feature-rich phone system that is cost-effective and simple to expand and upgrade for an investment that gains value over time. TeleVantage provides intelligent call management, ACD functionality, a graphical interface, IP telephony, Web browser capability, and messaging features. TeleVantage easily scales up to 96 trunks by 264 extensions, ensuring that the system will grow with developing businesses.

DialVision, a Web-driven CIM application provides a browser interface that allows agents to "surf" through data with ease. Hyperlinks connect agents to all their critical information at the moment it is needed. MoonFire runs on Microsoft's Windows 2000 Server, Microsoft IIS (Internet Information Server), and Microsoft's SQL Server. Because DialVision uses a standard Web browser interface, agents can change customer contact and management information from any location where an Internet connection is available. The application gives organizations a way to let multiple contact centers access a centralized database via the Internet.

"Artisoft's success in the small- and medium-sized business market with TeleVantage offered the perfect partnership opportunity," said Tracy Jones, President and CEO of MoonFire. "Combining the power and intelligence of the TeleVantage phone system with our DialVision telemarketing application creates a complete contact center telemarketing solution."

"MoonFire's DialVision telemarketing application has proven itself in the university and non-profit markets, providing TeleVantage with an installed base of customers to pursue," said Carol Meier, vice president of marketing at Artisoft. "Integrating TeleVantage with MoonFire's innovative telemarketing application offers businesses a solution that will handle their daily communications as well as their revenue generation campaigns."

About The Open Communications Alliance (OCA)
The trend toward open, standards-based phone systems has opened up a range of choices, allowing today's businesses to pick and choose the hardware components and applications that best suit their budgets and requirements. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point. The program guarantees customers the broadest choice of best-of-breed applications, deployment platforms, and hardware peripherals that integrate with Artisoft's TeleVantage. Certified Alliance members are eligible to participate in joint marketing and development initiatives. For more information, please visit www.artisoft.com or email solutions@artisoft.com.

About Artisoft
Artisoft, Inc. (NASDAQ: ASFT) of Cambridge, Mass., is a leading developer of software-based phone systems for small- to medium-sized businesses and corporate branch offices. Artisoft's innovative software products have received more than 25 industry awards including "Product of the Year", "Best of Show" and "Editors' Choice" by PC Magazine, Network Magazine, VARBusiness, CT Magazine, Communications Solutions Magazine and CTI Magazine among others. The company distributes its products worldwide. For more information, please call Artisoft at 800-914-9985 or visit http://www.artisoft.com.

About MoonFire Corporation
MoonFire Corporation, a privately held company, is a leading provider of telemarketing software for the non-profit industry. MoonFire's DialVision CIM application, a 100% Web-based product, was awarded the 1999 Product of the Year by Call Center Solutions magazine, the 2000 Product of the Year by Customer Interaction Solutions magazine, and a Best of Show award at the CTI Expo in Las Vegas. The technology provides call center technology for home-based agents, distributed call centers, or ASPs (application service providers). The software is a core component and contains many of the functional requirements of a CRM application. For more information call (970) 535-9500 or visit the MoonFire Web site at http://www.dialvision.com.

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