In MoonFire’s ASP model the software, database, and servers reside at MoonFire’s site. The Managers and Callers/Agents access the software and database via a Web Browser over a high speed Internet connection. We’re talking about speeds as much as 50 times faster than a 28.8 modem and 25 times faster than a 56k modem. MoonFire provides speed similar to ‘being there’ by transmitting only as much changing screen content as necessary back and forth, rather than the program or database, through thin client Web technology.

You can’t discount the power to access your data from any computer anywhere (without having to install anything on any computer) as the reason why these programs have been a major draw to corporations. On the back end, there’s no need to set up and maintain servers; MoonFire takes care of that for you.

Value of Using The "Standard" ASP Model for Any Application
The ‘standard’ ASP model enables organizations to develop and create value from the strategic management of information. In today’s hyper-competitive environment, businesses must move quickly to enhance customer relationships. They can do this by developing strategic eBusiness
initiatives that remove technology barriers and improve customer interaction.

Focus on Core Business Strategies – Improve your ability to focus limited resources on
core business strategies, rather than IT (Information Technology) concerns. As many organizations have successfully
demonstrated, focusing on core business yields improved top-line performance and results.

Fast Time-to-Market - Today’s organizations have demanding IT and Call Center requirements. An ASP can be your partner in growth, quickly delivering the system your organization depends on.

Faster Organization Growth – ASPs provide an instant IT infrastructure for growth-oriented
organizations. Without the burden of building an internal IT support team, management can
focus on the engines of growth. Your resources will be strategically focused on value-added
activities without the headaches of maintaining systems. Time-to-market is improved and
your ability to scale is improved dramatically. Because you are leveraging the ASP’s core
competencies, your systems won’t lag behind your organization’s growth.

Fast Automation of Additional Agents, Callers, and New Offices - You can automate other
offices and serve new markets quickly. You can add Agents to provide improved customer
service – overnight.

Higher Return on Investment & Lower Total Cost of Ownership - By focusing your resources on developing and implementing marketing strategies instead of tactical IT demands, you can achieve a higher return on IT investment. It can cost your business more each year to
operate and manage your technology infrastructure than it did to acquire it.

Technical and Operational Excellence With Enterprise Quality IT – Organizations are
critically dependent on their information systems to operate their businesses, but many
small to medium-sized organizations cannot afford the staff or facilities required to operate
a professionally managed data center environment. Your organization demands
enterprise-quality IT. Yet, today’s complex Web Server technology environments and human
resource shortages can create insurmountable barriers to achieving this level of quality. ASPs
maintain on their premises Enterprise-quality routers, firewalls, Web servers, database servers,
and UPS systems. By partnering with an ASP, your organization can leverage proven
methodologies and best practices to overcome these challenges.

Guaranteed Data Security – The ASP model is a robust and secure way to manage your
data. ASPs combine state-of-the-art security technologies with industry leading best practices
for security management. The result is a level of safety for your information assets that is
beyond most departmental solutions. Security systems include firewalls, user authentication
and authorization, virus protection, and daily off-site secure backup of all customer data.
Backup procedures, disaster recovery plans, virtual private networks, and stringent security
measures protect data from hackers, vengeful employees, viruses and unforeseen incidents.

Reduce Your Capital Budget – A predictable fixed monthly bill replaces ballooning IT capital
budgets. You can utilize capital to pursue other opportunities and priorities. IT becomes an
expense like any other utility, making it simple to grow and manage your business.

Receive Reliable 24x7 Service - ASPs deliver a solution with up to 99% guaranteed
application availability. This reliability is largely due to the ASP’s centralized server-based
computing platform, from which all end-user Windows desktops can run remotely, with high
performance and reliability. Their load balancing, redundancy, fault-tolerance, and system
monitoring are technologies small and medium-sized companies do not usually install.

Added Value of Using the MoonFire "Managed" ASP
Adding technical staff or adding duties to an already overwhelmed technical staff often provides an insurmountable barrier to automation. The MoonFire "Managed" ASP model provides value far beyond the ‘standard’ ASP model. MoonFire Corporation not only takes responsibility for the servers, but also takes responsibility for most of the technical database tasks. This will free up your technical staff to work on core business issues.

Application & Database Management – Most ASP companies provide Internet links to an
application that they did not design or write. They are actually renting the application from
the original software vendor. MoonFire, on the other hand, designed and wrote the DialVision
CIM application. No one knows more about putting the software through its paces. MoonFire
has the technical expertise to eliminate the hassle and anxiety concerning adding new
technology. Through the use of centralized application management, new applications,
upgrades, fixes, and patches can be rapidly deployed throughout your enterprise without
site visits. The savings in IT staff time, the confusion of having multiple versions of
applications in use, and the difficulty of desktop compatibility and minimum hardware
requirements are reduced or eliminated.

Customization Available – MoonFire is one of the few software designers that will customize
their software to better fit your unique business problem. Customization committed to in a
Planning Session is provided at no cost. Customization requested ‘down the road’ is provided
at a reasonable fee.

Reliable Service – Network access and system availability are the lifeblood of business. At the same time, access, network management, monitoring and network security are becoming significantly more complex. That is why MoonFire's hardware resides at a data center.

Our data center provides a variety of world-class services for Web-based businesses. Their integrated set of services delivers a powerful combination of reliability, performance, scalability and uptime for mission-critical applications.

If our equipment or network goes down, so does your bottom line. Every data center service provides multiple levels of redundancy—with backup equipment and power supplies, around-the-clock monitoring, multiple Tier-1 Internet carriers and network options.

Avoid Expanding Your IT Department - Because MoonFire provides the database
administrator, the network analyst, and the software engineers, you don’t have to hire these
people, and you don’t have to worry about turnover. Good IT people are expensive and very
difficult to find. When they leave, they take all the knowledge with them. Pass this headache
onto MoonFire. Your monthly rental fee will more than likely be less than the cost of one IT
professional’s monthly salary!

Single Point of Resolution – No Finger Pointing – MoonFire provides a single point of
resolution. All the technology and people necessary to operate a successful solution
(servers, networks, software, and support staff) and all the functions necessary to
implement and manage the solution are centralized. When problems occur with information
systems, it is not always easy to determine which piece of technology is causing the trouble.
Customers don’t care what caused it. They just want it fixed. Our approach is to take
responsibility for the whole environment – including the applications. No matter what the
problem, the customer isn’t referred to a different vendor for resolution. The buck stops here!

Access Your Data From Any Windows PC – Anywhere! - Users can access the
DialVision application from wherever they are (i.e. home, office or on the road) using secure
Internet links, even with dial-up technology.