References
on Telefunding SoftwareBrigham Young University :
"I started investigating Telefunding software vendors when I was hired in 1987. In 7
years, I had compiled a list of 150 companies that offered services to aid us
in our cause. However, none of them embodied what I was looking for. I even went so far as
to start designing my own software and calling screens in an old version of Hypercard for
the Macintosh. It was slow and frustrating, but still better than what was being shown me.
I continued "interviewing" companies while tinkering on my own.
When MoonFire presented a remote demo for us and the image of their calling screen came
up on our screen, I was amazed. It was literally a mirror of what I had been trying to
design. I was also taken by the ability of the user to reconfigure statistics/screens on
the fly without any added time or expense in dealing with the company.
As mentioned by other users, the key ingredient that sold me after all the logistical
smoke had cleared was the support. Tracy, Cindy and their staff are second to none.
Frankly, I've wondered why they don't go touring putting on lectures teaching proper tech
support.
I've never been happier in my 10+ years of Telefunding. Truly MoonFire has helped me do
away with mountains of paperwork and helped me focus my energy and attention on the two
things most important to me at my job, my crew and the alumni that we serve. Hats off!" Jeff
Robison, TeleMarketing Manager, LDS Foundation
Central Washington University : "I am very familiar with the
automated products out there and our 'adventure' into automation was definitely a learning
experience! We ultimately selected MoonFire's DialVision
product based on the incredible
customer service we are able to obtain from them. We are a smaller school with very little
computer support (they are simply too swamped with our growing campus) and I needed the
comfort of knowing that a vendor could really help us when I needed it. The folks at
MoonFire have been AMAZING! I don't think better customer service exists." Marleen
Lucas, Assistant Director, Annual Giving
Mankato State University : "Less than one month after purchasing
MoonFire's product, they had us up and running. The staff members are great and I know
they are always willing to help. If you want to automate your Phonathon or Telefund
campaign, look no further -- MoonFire is simply the best." Kent Spaulding,
Assistant Director, Annual Giving
Samford University : "After working with several automated
phonathon systems, from several different companies, I say with ultimate
confidence that
MoonFire's DialVision
is the BEST
product on the market. Since installing DialVision
in June '96, our phonathon called 45% more names, raised 37% more dollars and increased
our average pledge. All of this in the same 90-night 2.5 hour shifts as last year. Best of
all, we are witnessing a staggering 99% pledge fulfillment rate (a 17% increase), this
year! I owe it all . . . we owe it all, to MoonFire's wonderful product
DialVision and their tremendous customer
support." Gisele D'Arcy, Asst. Director of the Annual Fund
University of Alabama - Birmingham (UAB): "UAB has raised funds through an automated
system for several years. Recently the competitors system was replaced with
DialVision. "The responses have just gone through the
roof! Before the DialVision
system, the record
for total pledges from the Phonathon in one night was $5,000. With the new system, our
Annual Giving office actually collected $12,978 in pledges, in one night!" W.
Sanders Murrell, Associate Vice President
University of Central Florida: "The team at MoonFire made our transition to the
DialVision
automated calling system a very smooth and
efficient process. The University of Central Florida was searching for a fundraising
partner for our Annual Giving program that would place a sincere focus on customer
service. That is exactly what we have found with the staff at MoonFire." Matthew Hodge,
Director of the Annual Fund
University of Minnesota : "We required MoonFire to make a lot of
enhancements to their system to accommodate our extensive database. They were not only
willing, but eager to satisfy our needs. Regarding ongoing support, I have never come
across a vendor that is more helpful. They will take whatever time is needed to make you
happy." Peter Rozga, Assistant Director of Annual Giving
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