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Customer and Agent friendly |
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Provides guaranteed zero abandonment |
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Avoids customer hang-ups because of
"predictive" dead space |
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Allows "Agent self-pacing" or
"Management pacing" |
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Allows Agents to hear the full
"hello" |
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Allows Agents to see the complete Customer
History |
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Incorporates True Logical Branched
Scripting |
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Allows an unlimited number of scripts, with an
unlimited number of questions and answers |
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Fields from the database can be inserted into
questions |
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Updates, enhancements, new modules, or even
complete rewrites are automatically sent to all customers under Annual Support . . . at no
extra charge |
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Allows segmenting on any field |
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Allows you to run an unlimited number of
simultaneous campaigns |
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Assigns Call Backs to the original Agent and
automatically pops up the call at the appropriate time |
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Allows immediate access to rebuttals |
Progressive
Dialing for Outbound Campaigns