| software
products & services: |
 Customer Interaction Management (CIM) Software
MoonFire developed the award-winning DialVision
CIM software in 1994 as a generic product
to be used by any organization involved in inbound or outbound telephone interactions with
customers and prospects. Our first market niche was non-profit organizations such as
colleges, universities, and traditional non-profits and is flexible enough to be used in for-profit sectors as well. Organizations can use the software
through traditional licensing, or they can rent the software over the Internet.DialVision
has been recognized:
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as a 1999
Product of the Year by Call Center
Solutions Magazine. |
| > |
as a Best of
Show award at the CTI (Computer
Telephony Integration) Fall '99 Expo in Las Vegas. |
| > |
as a 2000
Product of the Year by Customer
Interaction Solutions Magazine. |
| > |
as a 2002
Product of the Year by Customer
Interaction Solutions Magazine. |
| > |
as a 2002
Product of the Year by
Communications Solutions Magazine. |
| > |
as a 2002
Members' Choice Award by
ContactCenterWorld.com. |
Web-based Application and Software
Dialer
DialVision
is a 100% web-based application and
software dialer. Agents access
the software through a web browser. The SQL Server database is accessed via
the web server. The servers and database may be in the same room as the agents,
or the servers and database literally could be half way around the world. An internet
link is all it takes for the agent to get access to the database. MoonFire provides
on-site planning and training services, as well as on-going 24-hour, 365 day support. |
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