| Customer |
MoonFire |
Function |
| Ö |
|
Recruit, Hire, & Train
Agents and Callers |
| Ö |
|
Provide Files for Importing into
DialVision |
| |
Ö |
Import Files
into DialVision |
| |
Ö |
Process
Duplicates |
| Ö |
|
Provide Scripts |
| |
Ö |
Key Scripts
into DialVision |
| Ö |
|
Provide Segmenting Information
for Selection Criteria |
| |
Ö |
Define and
Process Segments to be Called |
| Ö |
|
Provide Specifications for Ad
Hoc Reports |
| |
Ö |
Create /
Modify Ad Hoc Reports in Crystal Reports |
| Ö |
|
Run Ad Hoc Reports |
| Ö |
|
Provide Layouts for Fulfillment
Documents |
| |
Ö |
Create
Fulfillment Documents in Word or WordPerfect |
| Ö |
|
Run Merge and Print Fulfillment
Documents |
| Ö |
|
Manage the Calling Session |
| Ö |
|
Monitor and Motivate the Agents
and Callers |
| Ö |
|
Approve Agents and Caller's
Notes |
| Ö |
|
Approve Accounts/Funds |
| Ö |
|
Notify About Agents and Caller's
Mistakes |
| Ö |
|
Correct Agents and Caller's
Mistakes |
| |
Ö |
Back Up Files
|
| Ö |
|
Run Post-shift Processing |
| |
Ö |
Maintain
Datasets and Codes |
| |
Ö |
Clean Up
Files with Archiving and Purging |
| |
Ö |
Maintain
Server/Firewalls, Etc. |
| Ö |
|
Maintain Customer-site Hardware |
| |
Ö |
Maintain
Operating System Configurations |
